August | 2017 23 www.waterworld.com
• Evaluate the physical environment workers endure. This
will help to choose a device that will work effectively in
• Document real-world hardware and app usage for a better
understanding of how a new device will fit into employees’
• Investigate device security capabilities to ensure data is encrypted and protected at all times.
• Consider what additional accessories are required for optimal performance in the field.
A third-party “rugged” case may look sturdy but might
not be enough to protect a device from the harsh environments it encounters in the field. It’s important to investigate
the suggested use cases for the device to determine if it’s
really a good fit for your business.
Can the mobile device withstand drops, liquid spills, dust
and grime at a work site, cold or hot temperatures? Be sure
to analyze and compare everything from internal components like hard drives and ports to doors, screens and hinges.
To avoid downtime, the device you select should work the
way you do.
Selecting the wrong device for your business can result
in higher-than-average device failures, which can lead to
increased repair costs and decreased productivity. A strategic mix of purpose-built, role-specific devices might be a
much smarter solution and makes the technology partner
you choose a critical decision to the success of your mixed
device portfolio. Working with a company that not only designs, builds and tests its own core components but also has
a strong history of reliability, quality and outstanding support ensures your mobile deployment will be as smooth and
cost-effective as possible.
Empowering your field service workforce with purpose-built mobile devices ensures teams have the right tool
for the job at hand. Far beyond improved efficiency and enhanced worker satisfaction, less downtime in the field also
improves overall business outcomes and delivers a better customer experience. WW
About the Author: Jim Dempsey is a national manager at
Panasonic where he focuses on identifying new business opportunities for Panasonic’s line of mobility products across verticals
in the retail, warehousing, distribution, logistics, manufacturing
and public safety sectors. He works closely with Panasonic’s field
sales organization to facilitate joint demand generation, sales activities and account management.
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