The city of West Jordan, Utah, is nestled in the valley near the Oquirrh Mountains, just south- west of Salt Lake City. One of Utah’s fastest
growing cities, West Jordan blossomed from a population of 4,221 in 1970 to over 111,000 today — and is
The city’s water system is operated by the Public
Works Department, which maintains over 23,000 water
meters, of which 3,000 are commercial accounts.
Like most cities in the western
United States, West Jordan has been
especially concerned about water
conservation. Considered a high
desert, the region has had a reduction in snowpack over the last few
years. “We’re really aware of how
we use our water, and conservation
is at the forefront of everybody’s
mind in Utah,” stated Craig Frisbee,
West Jordan’s Utility Director.
West Jordan purchases wholesale water as a primary source, with
some of its own wells for backup.
The wholesale provider set a goal of
25 percent reduction in water consumption by the year
2025. West Jordan adopted that same goal.
The city implemented Master Meter’s Automated Meter Reading (AMR) system around 2008, and the staff
has been very pleased with the drive-by system. The meter reading accuracy and drive-by technology increased
billing revenues and reduced operating costs. Detailed
data also allows the city to better answer customers’
questions about billing or consumption.
Yet, to meet West Jordan’s strong conservation goals,
the utility department staff wished to further engage
customers by providing information to help them budget
their water use. And Frisbee had a personal goal to not
only give citizens a tool to manage consumption — but
also help them reduce their water bills.
Frisbee and his staff met with Master Meter to discuss
their desire to move towards AMI. “We’ve worked with
Master Meter for quite a few years. We like their product and their approach to customer service. They have a
good customer service philosophy,” noted Craig.
The main concerns for West Jordan’s City Council
were funding and ensuring a smooth transition for the
upgrade. With Master Meter’s help, West Jordan developed a fve-year program to upgrade the metering system while staying within the city’s budget.
West Jordan is now in the process of upgrading its 3G
AMR system to Master Meter’s 4G Allegro Advanced
Metering Infrastructure (AMI) Network. Master Meter
is also helping West Jordan with changes to the billing
In the meantime, West Jordan conducted extensive research to fnd a best-in-class customer engagement system. They were introduced to WaterSmart Software and
began working with them in 2015. Frisbee explained,
“WaterSmart had a great track record for conservation,
good data analysis, and a portal that was easy to use and
customer friendly.” WaterSmart helps customers enjoy
some of the benefts of AMI — like detailed consumption information by use category and leak notifcation —
ahead of AMI installation.
Frisbee met with WaterSmart and Master Meter to see
if there were benefts to having the two companies work
together. This led to a strategic collaboration the team
refers to as the “Bridge to AMI.”
While Master Meter installs the hardware and tran-
sitions the utility billing software, WaterSmart fosters
relationships with customers. As the new meters are
deployed, WaterSmart relays real-time information to
customers, such as leak resolution workfows and water-
use tracking, on their mobile phones or through the web.
“We weren’t aware that both companies’ systems
would work together so well to help customers manage
their water spend, to increase water conservation and
improve customer service,” noted Frisbee. “That was an
aha moment for us.”
By working together with Master Meter and
WaterSmart, West Jordan’s customers are enjoying a
seamless transition to an improved system. WW
To learn more about Master Meter, visit www.mastermeter.com. To learn
more about WaterSmart Software, visit www.watersmart.com.
Circle No. 247 on Reader Service Card
City Builds ‘Bridge to
AMI’ to Boost Water
Meter installs the
utility billing software, customers
can access real-time consumption information
on their mobile
phones or through
Presented by Master Meter and WaterSmart Software