Advanced Metering Analytics
Improves Accuracy, Customer
Service for Highland Village, TX
After deployment of an AMI system that didn’t work properly, initially forcing the city to manually read meters, Highland Village, Texas, was in need
of a solution it could count on. The city chose Badger Meter
and the BEACON® AMA managed solution, with ORION®
“Badger Meter came highly recommended by our trusted distributor, Atlas Utility Supply, and after learning about
BEACON AMA, we knew this was the right option for us,”
said Director of Public Works Scott Kriston. Since Highland
Village’s water metering system was new, and only the endpoints were failing, the new endpoints needed to be field
spliced to the existing encoders by a contractor. Installation
began in August 2014 and was completed by late November.
“Considering the intricacies of the installation, it really went
well and we were pleased with the responsiveness of everyone,” said Kriston.
Highland Village is about five square miles in size, and has
approximately 5,600 service connections. When the original
system was installed, the utility knew it would save time and
money. However, when the endpoints quickly started to fail
they found themselves back where they started. “Since we
couldn’t replace the whole system again, it was important for
us to find an endpoint that would be highly accurate and was
compatible with our existing meters,” said Kriston.
BEACON AMA has produced a consistent 99.7 percent accuracy rate for the utility. This was an immediate solution that
combined ORION Cellular endpoints, use of existing cellular
networks, and an easy-to-use software product to give the
utility the fast, near real-time data it needed to start saving
time and money. Now, instead of paying its staff to manually
read meters, the utility is able to focus on its core competency: managing its water distribution system.
IMPROVED CUSTOMER SERVICE
BEACON AMA offers an interface that is easy to use for
both the Highland Village utility department and its end water customers. By utilizing the BEACON AMA software suite,
the utility can easily access and manage exact, near real-time
data. This gives the utility a troubleshooting tool for any cus- Will Norris, UT Technician 3, on location.